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Designing a proposed Model for the Assessment of Total Quality Management with a Focus on the Application of International Standard ISO 9001 in the Department of Business Administration/ Application Study at AL _ Ma'moon University College | ||
| Al-Ma'mon College Journal | ||
| Article 1, Volume 0, Issue 21, 2018, Pages 84-143 | ||
| Abstract | ||
| The study deals with the application of total quality management and ISO 9001 through three points: 1- Supporting the Faculty Council and the participation of all workers in the application 2- Assessment , analysis and diagnosis of the situation in the College 3- Setting -up, documentation and application of total quality management system, international standard and quality manuals .The study revealed misunderstanding of the employees and teachers of international standard and application, requirires courses and programmes for training and skills development to acquaint them with the concept of total quality management and the international specification and preparing quality manuals application,The most important recommendations : the Ministry of Higher Education and Scientific Research should foster the application of ISO 9001 and demand its application in all universities upgrade their performance . | ||
| Keywords | ||
| ISO | ||
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