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Evaluation of the training process at the National Centre for Management Development and information technology and its impact on customer satisfaction - A Exploratory STUDY- Of the views of a number of trainees in a number of the Iraqi ministries organization | ||
| Baghdad College of Economic sciences University | ||
| Article 1, Volume 0, Issue 52, 2018, Pages 233-274 | ||
| Abstract | ||
| This research aims to Know range the commitment of the National Centre for Management Development and Information Technology evaluates reactions and learning, behavior and results when the training programs for trainees evaluating, Where the respondent that the center does not evaluate training programs after a specified period That to know the effectiveness of training programs and identify weaknesses in programs and processing so as to achieve customer satisfaction and this is the problem of the research. And came the importance of research to achieve develop training programs proportional with expectations or needs of the trainees to achieve the satisfaction of trainees to keep current customers and obtain more new customers, The National Centre for Management Development and Information Technology considers one of distinguished training centers which he should achieve customer satisfaction by improving the process of evaluation of training and achieve high loyalty by the ministries or trainee companies on the one hand, and increase the performance and improve the knowledge level and behavior of trainees (workers) in organizations On the other hand, and thus Realization is an increase of the trainees towards the sample center. This research have reached to a group of conclusions and recommendations and the most important There are training programs evaluating only in the short term and the lack of evaluating the long-term Therefore, appear the recommendations necessity to put a committee on the follow-up and evaluation of the trainees have personification as to diagnose weaknesses in training programs and to address them and thus lead to improved training programs to achieve customer satisfaction to participate again. | ||
| Keywords | ||
| Training Evaluation; Kirkpatrick model; Customer satisfaction; American Society For Quality | ||
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