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The role of quality costs in the development of human resources and achieve competitive advantage | ||
| Journal of Administration and Economics | ||
| Article 1, Volume 0, Issue 114, 2018, Pages 251-261 | ||
| Author | ||
| M. Dr.. Raghad Hashim Jassim | ||
| Abstract | ||
| The costs of quality are important and have a role in the development of human resources. The focus of the organization on the costs for the development of human resources meant to focus on the cost of good quality, the costs of activities that add value to the customer , it is known that the cost of a focus on the cost of good quality leads to a reduction of the cost of bad quality , and thus contributes to the reduction of the total cost of the products , including leads to the client to get high-quality products at a reasonable price, able to meet the wishes and needs. Hence the organization will able from getting high competitive advantage comparing by the other organization in the same sector. The research aims to clarify what is meant by developing human resources and the cost of quality, beside in the role that it contributes the costs of quality in human resource development, which leads to get customers for low-cost, high-quality products, a way that leads to earning the organization a competitive advantage. One of the main conclusions of the research that focus on good quality costs (prevention and evaluation) leads to increase product quality and reduce costs, and achieve development. And that the development of human resources make customers to receive high quality products at a reasonable price. This is done by focusing on good quality, costs which include human resources development costs. The most important recommendations is the need for human resource development , training and education for all that is new and evolving, in order to make them the elements of a quality contributing to the achievement of high-quality low-cost production . And the need to gain a competitive advantage through human resource development process. | ||
| Keywords | ||
| Accounting Axis | ||
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