- All Journals
- Al-Qadisiyah University
- Basrah University
- Kirkuk University
- Mosul University
- The Iraqi Borad for Medical Specialization
- University of Anbar
- University of Technology
- Al Mustafa University
- Al-Zahraa University for Women
- Alnoor University
- Kunooz University
- Misan University
- Ninevah University
- Tikrit University
- University of Al-Hamdaniya
- University of Kerbala
Building The House of Quality by Using Benchmarking (A Proposed Model in Higher Education) | ||
| TANMIYAT AL-RAFIDAIN | ||
| Article 1, Volume 31, Issue 95, 2009, Pages 60-83 PDF (320.82 K) | ||
| DOI: 10.33899/tanra.2009.161796 | ||
| Authors | ||
| dr. Moyasser Ahmed; Ahmed Mohammed | ||
| Abstract | ||
| Abstract The current study deals with an important subject which focus on the key quality management system (house of quality and benchmarking). The companies used the house of quality as a tool to fill the gap of customer requirements (needs, wishes, expectations). Benchmarking as a first face has been used then the location against it competitors has determined. The research comprised two sides; the first studied the theoretical background of the subject using some studies and researches. The second one was an application to introduce, build and suggest a model in the functions of higher education, this model is however applicable to all establishments of higher education. Finally, a concentrated thought concluded to improve the educational establishment performance towards fitting the customer (students). . | ||
| Keywords | ||
| House of Quality; Benchmarking | ||
|
Statistics Article View: 365 PDF Download: 1,801 |
||