- All Journals
- Al-Qadisiyah University
- Basrah University
- Kirkuk University
- Mosul University
- The Iraqi Borad for Medical Specialization
- University of Anbar
- University of Technology
- Al Mustafa University
- Al-Zahraa University for Women
- Alnoor University
- Kunooz University
- Misan University
- Ninevah University
- Tikrit University
- University of Al-Hamdaniya
- University of Kerbala
Use the Markov chains to evaluate and predict the Probabilistic Waiting Time for Asia Cell Customers Company for the period (1/9/2014 to 1/6/2015) | ||
| journal of kirkuk University For Administrative and Economic Sciences | ||
| Volume 8, Issue 1, November 2018, Pages 495-507 | ||
| Authors | ||
| Aras j. M.; Renas Abu baker N.; Mohammed M. F. | ||
| University of Kirkuk Journal For Administrative and Economic Science | ||
| Abstract | ||
| This study contains theoretical and practical analysis of customer waiting time forecasting for Asia Cell Communication company, using a statistical technique agrees with analysis of phenomenon, this study leads to markov chain matrix and its application ability to identify and forecasting for customer waiting time. Markov chain can be used to forecast of future state which depends on current state by using transition probability matrix from previous state to another period that helps to identify states of phenomenon, the advantage of markov chain technique is: it doesn’tdepend on happen of phenomenon factors to apply analyzing and forecasting in future states. The aim of the study is evaluate and forecasting of customer waiting time in the Asia Cell company from estimate probability change in current time and then forecast for it by probability change in next time. The result of the study is that the company must be improve their incoming call system to reduce customer waiting time in the future. | ||
| Keywords | ||
| Markov Chain | ||
|
Statistics Article View: 115 |
||