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The Effect of Administrative Penalties on the Quality of Educational Services: A Qualitative Study on the Sanctioned Employees in the College of Administration and Economics, University of Mosul | ||
| TANMIYAT AL-RAFIDAIN | ||
| Volume 42, Issue 140, December 2023, Pages 176-192 PDF (685.68 K) | ||
| Document Type: Research Paper | ||
| DOI: 10.33899/tanra.2023.181181.1298 | ||
| Authors | ||
| Mouath A. ALhassawi* 1; Adel M. Abdullah2 | ||
| 1Department of Business Administration, College of Administration and Economics, University of Mosul, Mosul, Iraq. | ||
| 2Department of Business Administration, College of Administration and Economics, University of Mosul, Mosul, Iraq | ||
| Abstract | ||
| The current research aims to clarify the role of administrative penalties in their three forms (penalty for drawing attention, warning, reprimand) in the quality of educational services in terms of (confidence in service, guarantee and safety, ease, speed of response), to know whether the quality of services will increase in the case of directing this Kind of penalties? Assuming that quality is not affected by the form of punishment directed against the employee in the service organization. The current research used the qualitative study method by designing a special questionnaire form for this type of study in which consideration was given to studying all the lengthy details to reach the reasons for directing these selected forms of punishment, and their proportion to the form of the error that was committed, and to clarify whether these forms would constitute an incentive towards Achieving the highest quality and commitment in providing services. Six college employees were chosen as a sample to survey their opinions about the sanctions against them and to study their impact on the quality of the services they provide. Clarifying the variables of this research will determine the importance of negative incentives in achieving quality in services, which determines the form of quality improvement based on the human element, which is educational services In addition we hope to share it. | ||
| Keywords | ||
| Drawing Attention; Warning; Reprimanding; Quality Of Educational Services | ||
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