The Effect of Too Much Information and Technology Exhaustion on Shoppers' Information Anxiety

Hanna, Rasha Duraid; Alyouzbaky, Bassam A.; Abdulmuhsin, Amir A.

doi:10.33899/tanra.2025.156231.1440

	The Effect of Too Much Information and Technology Exhaustion on Shoppers' Information Anxiety
TANMIYAT AL-RAFIDAIN
Volume 44, Issue 146 - Serial Number 2, June 2025, Pages 199-213 PDF (737.03 K)
Document Type: Research Paper
DOI: 10.33899/tanra.2025.156231.1440
Authors
Rasha Duraid Hanna^* ; Bassam A. Alyouzbaky; Amir A. Abdulmuhsin
Department of Management Information Systems, College of Administration & Economics, University of Mosul, Mosul, Iraq
Abstract
The phenomenon of too much information is one of the phenomena accompanying the spread of information technology and the Internet, which made users face amounts of information that exceed their needs and their ability to deal with it, which led to a number of negative effects, perhaps the most prominent of which is the state of information fatigue and anxiety. The main problem that the current research seeks to address is the state of anxiety facing online shoppers resulting from the abundance of information related to products in a way that exceeds the shoppers' ability to deal with it. Therefore, the research aims to identify the impact of too much information and exhaustion resulting from the use of information technology on the occurrence of information anxiety among online shoppers. To achieve this, the quantitative approach was adopted by designing an electronic questionnaire distributed to a sample of online shoppers with a size of 326 participants, and the data were analyzed using structural equation modeling using SmartPLS 4. The study reached a set of results, the most prominent of which is the presence of a direct impact of too much information on the occurrence of anxiety among online shoppers
Keywords
Too much information; Information anxiety; Technology exhaustion; Online shopping

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