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Developing a Change Management Framework to Enhance Operational Excellence in Law Enforcement Organizations | ||
| TANMIYAT AL-RAFIDAIN | ||
| Articles in Press, Accepted Manuscript, Available Online from 24 August 2025 | ||
| Document Type: Research Paper | ||
| DOI: 10.33899/tanra.2025.162695.1520 | ||
| Authors | ||
| Ayda Mussa Abdulrahman* ; Rafiduraida binti Abdul Rahman | ||
| Faculty of Management and Economics, Universiti Pendidikan Sultan Idris, Tanjong Malim, Malaysia | ||
| Abstract | ||
| This research aims to investigate the current operational status of the Ajman Police, focusing on the identification of elements and issues that affect operational excellence. Using change management models, including Kotter's 8 Step Model and the ADKAR Model, the paper critically examines the hierarchical structure of the Ajman Police, its specialist groups, and their performance indicators. The problem statement highlights the negative impact of traditional and rigid organizational structures on innovation, responsiveness, and the limitations of implementing effective public safety measures, prevention, and community policing. The research design adopted is a qualitative methodology, and a sample of senior police officers was interviewed to record their views on the issues of operation and preparedness to change. In conducting the study, Semi-structured interviews were conducted with 10 participants. Results indicate that the Ajman Police has already ventured into technological advancements and civil policing. However, there are still gaps in continuous development, innovation, and the implementation of modern change management practices. The research suggests a culturally, operationally, and technologically oriented framework for change management, tailored to the Ajman Police context. . The study makes a defining research contribution in the practice and theory fields by providing a guideline on a change management roadmap for Ajman Police and other similar agencies, ensuring operational excellence in fast-changing environments. | ||
| Keywords | ||
| Operational excellence; change management framework; technology integration; leadership support | ||
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