Ahmed Abdel Ismail al-Saffar, D., Magda Abdel Latif Mohamed, D. (2008). The effect of applying the philosophy of total quality management according to the perspective of internal and external customer on the operational performance of manufacturing organizations (A Case Study in Petra for Engineering Industries in the Hashemite Kingdom of Jordan). , 0(73), 73-96.
D. Ahmed Abdel Ismail al-Saffar; D. Magda Abdel Latif Mohamed. "The effect of applying the philosophy of total quality management according to the perspective of internal and external customer on the operational performance of manufacturing organizations (A Case Study in Petra for Engineering Industries in the Hashemite Kingdom of Jordan)". , 0, 73, 2008, 73-96.
Ahmed Abdel Ismail al-Saffar, D., Magda Abdel Latif Mohamed, D. (2008). 'The effect of applying the philosophy of total quality management according to the perspective of internal and external customer on the operational performance of manufacturing organizations (A Case Study in Petra for Engineering Industries in the Hashemite Kingdom of Jordan)', , 0(73), pp. 73-96.
Ahmed Abdel Ismail al-Saffar, D., Magda Abdel Latif Mohamed, D. The effect of applying the philosophy of total quality management according to the perspective of internal and external customer on the operational performance of manufacturing organizations (A Case Study in Petra for Engineering Industries in the Hashemite Kingdom of Jordan). , 2008; 0(73): 73-96.

The effect of applying the philosophy of total quality management according to the perspective of internal and external customer on the operational performance of manufacturing organizations (A Case Study in Petra for Engineering Industries in the Hashemite Kingdom of Jordan)

Journal of Administration and Economics
Article 1, Volume 0, Issue 73, 2018, Pages 73-96
Authors
D. Ahmed Abdel Ismail al-Saffar; D. Magda Abdel Latif Mohamed
Abstract
"The impact of application total quality management philosophy on the operational performance for manufacturing organizations,"
A case study in Petra Engineering Industries company
In the Hashemite Kingdom of Jordan

Current study aims to identify the impact of application TQM Philosophy
on the operational performance for manufacturing organizations. By measuring the extent of management's attention internal and external customer and its impact on performance. A case study implemented in Petra Engineering Industries ,which applied TQM philosophy and winning King Abdullah II prize of excellence in the Hashemite Kingdom of Jordan .It represent a sample of large industries sector since the company had mentioned the prize for two second (2001-2002) and third (2003-2004). Seventy questionnaire form was distributed and collect (60) one. ,with ratio of (86%).The study clearly positive effect of the application of the philosophy of total quality management to improve operational performance with the presence of a statistically significant relationship between performance and investment in human capital and improving the performance of employees(internal customer) and the degree of job satisfaction between them and upgrade product quality and low cost of quality, as well as a statistically significant relationship between the interest of both internal and external customer and the high proportion of sales and profits of the organization. The study concluded a series of recommendations, including the need to make management every effort to continue the ongoing improvements to enhance their competitiveness, as recommended reconsideration of the current salary levels of employees to be appropriate with the high cost of living.
Keywords
The center of an administrative
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