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| Accounting and Financial Studies Journal | ||
| Article 1, Volume 6, Issue 17, 2011, Pages 231-281 | ||
| Abstract | ||
| Insurance is considered one of the financial institutions which have impact on development programs. Insurance sector is still suffering of many problems, of which are: awarence or legislation or the way of using it as an economic and social resource to serve society institutions and persons .Since insurance provides a service that requires particular specifications it becomes necessary to study mechanisms of improving insurance service quality , and the state of marketing process for the insurance service and the internal and external challenges that facing it. So this study arms to develop ways for improving service quality in insurance sector. For realizing this research, a compact questionnaire is adopted and distributed on the working personnel of Iraqi Insurance Company. After analyzing it under (Spss) system, and discussing it, the study demonstrates many findings that encourage the possibility of improving quality because there are various possibilities, besides it is a prerequisite of competition advantages under market economy. And realization of quality in the service will improve performance and reduce time and effort so recommendations concentrate on the necessity of taking procedural and practical step by companies in building a system of quality and working on preparing its requirements and making efforts to a continuous evaluation of performance and interaction with Arabic and international insurance companies to make use of their experiences. | ||
| Keywords | ||
| Accounting and financial; control; Auditing; taxes; banks; Insurance | ||
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