IMPACT OF JOB ETHICS IN TOURISM INDUSTRY UPON PERFORMANCE EXPLORATIVE  STUDY ON  FIRST CLASS HOTELS IN BAGHDAD – AL-NAJAF   -  KARBILAH

	IMPACT OF JOB ETHICS IN TOURISM INDUSTRY UPON PERFORMANCE EXPLORATIVE STUDY ON FIRST CLASS HOTELS IN BAGHDAD – AL-NAJAF - KARBILAH
AL-TAQANI
Article 1, Volume 24, Issue 9, 2011, Pages 139-153
Abstract
As management styles have witnessed development in the present era due to using technology in economic and service industry with continuous success in the transformation of people as far as their concepts and ethics the performance of their jobs either as leaders or productive elements which facilitate keep pacing the development. Tourism and hospitality sector as it depends on professional ethics as a long term strategic basic foundation of work in order to attract more guests and maintain the top quality of the organization either (a hotel, restaurant, or travel company) as professional ethics is the corner stone in its quality standard, and that achieved by the guest satisfaction as these organizations have direct contact with guests, so determining the ethics of profession is of high importance as well as the importance of their acceptance by the workers in that profession and does their application was for behalf of the profession which they engage in or it was for their personal interest as achieved individual goals and profits reflected on the interest of the organization which consider the satisfaction of the guest is the real measurement of its continuous success. In order to know how the ethics of work or profession are adopted in tourism organizations and hospitality and the extent to which the workers accept the determined of workers, ethics we made this research. We studied a sample of workers who works in the first class hotels from (Baghdad, and holy AL-Najaf and Karbulah) through the questionnaire which researches in the extent to which there was acceptance, and application of the standards and concepts of the profession ethics. Through analyzing the initial data, which were gathered from the questionnaire, we found the majority of workers were aware of the importance of the existence of professional ethics in tourism organizations, and according to it they deal with the guests as this will lead to guest satisfaction which in turn increase the profitability of tourism organizations.

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