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Level of efficiency of service quality hotel -A prospective study in the Mansour Hotel | ||
| Al-Ma'mon College Journal | ||
| Article 1, Volume 0, Issue 16, 2018, Pages 79-98 | ||
| Author | ||
| Faiz G. albyati | ||
| Abstract | ||
| The subject of the quality of hotel services of the topics that gained the attention of various researchers in the field of marketing, tourism and especially those who are looking for to satisfy the needs and desires and needs of their customers and made the research problem in order to measure the quality of hotel services in the Mansour Hotel, and to identify at that level and then attempt to assess the pros and address any deficiencies at the hotel. The goal is to identify the constraints faced by our hotel and tourist optimum utilization of resources and try to take advantage of the latest developments in advanced countries the importance of research by measuring the level of quality in the hotel and know the pros and cons and promotion and treatment. Researcher relied on the premise that the President there was no difference between the view of customers and the hotel management about the level of quality of service provided in the Mansour Hotel. The most important conclusions, the research on the extent to which the quality of service in the Mansour Hotel, as the percentages were good for the opinion of managers and customers that the hotel is one of the five-star hotels, as well as provide tourism awareness of the hotel management in terms of credibility and the community spirit that deal with customers and the importance of cost to the customer and the hotel management to develop and try to please the customer on an ongoing basis and also because of current circumstances, can not manage the hotel that offer the customer excitement sufficient to make the customer more satisfaction and conviction of the hotel and also there is a delay in providing service to the bedrooms and lack of knowledge workers in the hotel multiple languages, and there is weak in the level of equipment at this time. The most important recommendations have to manage a hotel that understands down the importance of the experiences of their existing and constantly trying to develop and development to keep pace with developments in the world in terms of stature sessions of coaching and teaching in the field of tourism and the hotel on an ongoing basis for all workers and the various administrative levels and must take into consideration the quality dimensions of in the time it takes the customer to wait until the arrival of the requested service, as well as accuracy in the completion of service and the need to provide a system of integrated data provides all the information needed by the management of the hotel and stand on the levels of quality in the hotel, through assessments, research and ongoing studies of the level of quality of service provided | ||
| Keywords | ||
| service quality hotel | ||
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