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Quality Management System ISO - 9000 To improve the performance of the maintenance function Case Study Company Northern Cement | ||
| Journal of Administration and Economics | ||
| Article 1, Volume 0, Issue 93, 2018, Pages 193-214 | ||
| Authors | ||
| M.Riad Jamil Wahab; M. Manal Abdel-Jabbar Al-Sammak | ||
| Abstract | ||
| The research aims to indicate the extent of the contribution of quality management system ISO 9001: 2008 in improving the performance of the maintenance function in the organization surveyed, and included variables standard ISO 9001: 2008 five clauses the represented by (quality management system, management responsibility, resource management, product realization, measurement analysis and improvement), while the included variables performance the function of maintenance, performance indicators major maintenance (KPIs), these indicators are classified into two groups: the set of indicators advanced (Leading), and the last set of indicators (Lagging). The Search adopted on the hypothesis that "the quality management system ISO 9001: 2008 contribute actively to improve the performance of the maintenance function in the organization surveyed." The Search based mainly on the checklist (Checklist) to measure the extent of the application requirements of international standard as well as measuring the extent to which the organization surveyed used the maintenance key performance indicators. The research found a set of conclusions, including: the organization has achieved a great touch with the requirements of quality management system after applying the requirements of international standard. And the Search suggested the need to preserve the gains achieved by the application of quality management system and maintain the effectiveness of the quality system applied through continuous improvement . | ||
| Keywords | ||
| Administrative hub | ||
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