The Dimensions of the Health Service s Quality from the point view of the Beneficiaries

Ali Sultan, Wafaa

	The Dimensions of the Health Service s Quality from the point view of the Beneficiaries
Managerial Studies Journal
Article 1, Volume 5, Issue 10, 2013, Pages 73-118 PDF (0 K)
Author
Wafaa Ali Sultan
Abstract
The aim of this study was to know and evaluated the level of health services provided to beneficiaries in private hospitals in Basrah by measuring the dimensions of the quality of the services of (tangibility, reliability, responsiveness, assurance, empathy, hospitality) using a form identifying the court and tested included six variables representing dimensions of quality health services. The research deepened on two main hypotheses: 1 - "is available in the hospitals in question keep quality health services" 2 - "There are significant differences in the quality of health services between hospitals." And I have been used a number of statistical tools as means statistical mean ,standard deviation and coefficient of simple correlation and analysis of variance and the level of significance of the link. The study discover set of result, including the validity of the first hypothesis is available in some hospitals in question (al-Moussawi, Ibn Al-Bitar) dimensions of quality of health services as the study found the validity of the second hypothesis is that there are differences statistically significant in the field of quality of health services between hospitals civil. And light of the conclusions formulated a set of recommendations including the need to focus on the standards of quality health services in the civil hospitals and viewed as an integrated system of services.
Keywords
Health Services; quality; beneficiaries

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