Balance Score Card Impact on the Quality of Banking Service

	Balance Score Card Impact on the Quality of Banking Service
Buhuth Mustaqbaliya Scientific Periodical Journal
Article 1, Volume 4, Issue 2, 2013, Pages 1-31
Abstract
Abstract The Competition and pressure that face the organizations in the contemporary business environment lead to the need for financial and non-financial information to evaluate their current performance and try to improve it by an integrated system to measure the performance and evaluate it. Through using group of scales, that provides a framework to accomplish, the strategy in accordance with the nature of the surrounding environment. In this respect, the research attempts to discover the relationship between the balance score card aspects to evaluate service and quality diminsions to participate in supporting the competitive status of the Iraqi Industrial Bank (As Studied Bank). In order to achieve that, the research depends on two main hypotheses; the first one shows the extent of the statistical significant correlation between the balance score aspects card and the service quality diminsions. The second shows that there is a significant influence of the balance score aspects card on the quality of the service. The research comes up with a set of conclusions; one of them is the existence of a sprintal correlation between Balance Score Card and the Quality of Banking Service on both levels: portial level and total level. This correlation affirms the main hypothesis of the research and its consequent hypotheses. In addition, a set of suggestions that help in solving the problem of the research is given. A major suggestion is the need for the continuous effort of the bank management to provide its customers with the best services to get a word and honor certificates which provides motivation and support for both bank management and workers.

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