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The impact of knowledge on the quality of service: An Empirical Study in the National Insurance Company | ||
| Journal of Administration and Economics | ||
| Article 1, Volume 0, Issue 97, 2018, Pages 170-189 | ||
| Authors | ||
| M. M. Mahmoud Hassan Jmaa; M. M. Haider Nuri Shakir | ||
| Abstract | ||
| This research tests the relationship of the linkage and effect between the knowledge and service quality, The research problem is how to understand the knowledge role in the service quality in national insurance company. A questionnaire has been used in data collection depending on the distribution of (30) forms to the research sample. Data have been analyzed Using (SPSS) program. Using a number of statistical tools for tests the research hypothesis has been used . The research reached a set of conclusions, one of the most important thinqs is, that there is a linkage and impact relation between knowledge, its variables (implicit knowledge and explicit knowledge) and service quality as a whole. The research concluded with many suitable recommendations. المصطلحات الرئيسة في البحث: المعرفة وجودة الخدمة Knowledge and Service quality | ||
| Keywords | ||
| Axis of administrative | ||
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